What’s your background?
My background is in user research and interface design for startup and enterprise products in education, financial, real estate, and fitness. I’ve had experience working and volunteering with nonprofits, was in Americorps, and before moving to D.C. had participated in Hack for L.A.: a weekly meet up to create tech solutions or work arounds for community members interacting with the city. This gave me an appetite to tackle civic minded problems at scale.
How does your work make an impact?
I have many avenues to create impact at USDS, which is what keeps it interesting and fulfilling: working directly on user experience challenges for systems that process immigrant applications for green cards or Temporary Protected Status, helping the Department of Homeland Security procure better contractors who build interfaces that Americans and immigrants use regularly to communicate with the government, and developing long-term strategy for U.S. Citizenship and Immigration Services.
What do you want to do after USDS?
I would love to bring a “digital service”-esque work style and philosophy to another market that would benefit from it; back in L.A. or my hometown. From my experience interacting with city or state government folks, there’s an appetite for it and many exciting things are already starting to take place in Georgia, Austin, Sacramento, etc. I want to keep the civic tech momentum going!
What will you miss most about USDS when you leave?
When I leave USDS I’ll miss working with such an intelligent, caring, and hardworking people who make it fun to come to work everyday. Even when the work gets tough, they can remind you why you’re here: to help the American people.
“There is definitely a need for more women of color to speak tech and government at the same time. I believe in changing the status quo, and more importantly, empowering good people with the right tools, especially in government.”
“I love that we prioritize delivering the most meaningful impact to communities that need it the most.”
“Everyone I worked with at USDS brought talent, a can-do spirit and a belief that together we could make the country better.”
“Serving a tour of duty with USDS is not only good for the country but also a great opportunity for you as a technologist.”
“My friends here inspire me. When the work demands 110% from us, we lean on each other until we get “all the things” done.”
“The biggest challenge for me has been to face my own imposter syndrome.”
“Improving the aging technology that government and its services runs on was an extremely compelling goal.”