Every day, millions of people interact with the government. We apply for Social Security and small business loans. We look for health insurance and financial aid.
But too often, outdated tools and systems make these interactions cumbersome and frustrating.
What if interacting with government services were as easy as ordering a book online? The challenges behind HealthCare.gov brought this question to the forefront, changing our government’s approach to technology.
The U.S. Digital Service is a startup at the White House, founded by the President in August of 2014 to bring together the best technology, design, and government talent. We planned to hire ten people for three critical national priorities: modernizing immigration, Veterans’ benefits, and HealthCare.gov.
During the 2015 State of the Union address, we launched an online application to join the team. We worried if ten people would even apply. 1000 did.
We quickly went to work with a simple strategy:
Recruit top designers, engineers, product managers, and digital policy experts.
Pair these digital experts with our nation’s leading civil servants.
Together, deploy these teams to untangle the most important government services.
What was once one startup is now a network of teams working across the Departments of Homeland Security, Veterans Affairs, Defense, Education, State, and, Treasury, Health and Human Services, and the Small Business Administration.
We’re proud of the products we’ve built. But we’re equally proud of the team we’ve assembled.
200+ people across agencies
Emoji, post-it, and sticker enthusiasts