We’re solving big problems
Millions of people use Federal Government services every day. Veterans apply for health care. Immigrants apply for naturalization. Too often, outdated tools and complex systems make these interactions cumbersome and frustrating.
To improve these services, USDS hires top technologists into term-limited ‘tours of civic service.’ By working alongside civil servants, they help build better tools for the people.
Shipping code, delivering services
Our small, highly empowered teams use their expertise to develop human-centered solutions to the Federal Government’s most pressing technical challenges. Explore a few of our projects.
We helped develop a process that allows HR to leverage subject matter experts to evaluate candidates for specialized roles. The result restores fair and open access for all applicants, shortens the hiring timeline, and ensures applicants are truly qualified.
Eight million lines of COBOL and 2.5 million lines of assembly running on 15 mainframes. 4.5 percent of the entire American economy is fueled by Medicare payments and 53 million people depend on it for their healthcare.
A customized, plain language tool gives Veterans step-by-step guidance for submitting a strong application to upgrade their discharge status.
Leveraging CMS APIs, providers can view of their patients’ full healthcare history without patient intervention. Providers save valuable time that they can better spend talking to patients and preventing conflicts or gaps in care.
Each month, over 10 million people attempt to access the digital tools and content at the Department of Veterans Affairs (VA) and have historically struggled to find what they’re looking for. Digital modernization efforts needed to focus on improving the user experience.
A website that empowers emergency managers and K–12 administrators with the information they need to improve school safety.
As the pace of innovation has accelerated, the government’s ability to meet people’s expectations of functional digital solutions has not kept pace. To meet this demand, we created an immersive development and training program to improve digital services acquisition expertise across government agencies.
The Quality Payment Program API makes it easy for clinicians to submit quality metrics to CMS and for the government to review and return feedback promptly, which leads to greater health outcomes for patients and a more positive experience with value-based care for providers.
By the people, for the people
Every person, from all walks of life, interacts with their government. We hire technologists from diverse backgrounds to improve the services that millions rely on. Meet a few staff members who have signed on for tours of civic service.
“I was a little concerned about whether I could make a difference in three months, but after my experience here, I wholeheartedly recommend that you should consider doing it for as long or short a duration as you can.”
“Making sure we can improve, design, and iterate on a printed piece of paper, while explaining policy in a more human-centered way was a challenge I wasn’t expecting.”
“I love that we prioritize delivering the most meaningful impact to communities that need it the most.”
“I was inspired to join USDS because technology can do more than entertain and amaze us. Combined with good government, it can be a force for good in people’s lives.”
“Everyone I worked with at USDS brought talent, a can-do spirit and a belief that together we could make the country better.”
“Despite the challenges that arise on any given day, I wouldn’t trade this job for anything, especially in this moment.”
“My friends here inspire me. When the work demands 110% from us, we lean on each other until we get “all the things” done.”
“Improving the aging technology that government and its services runs on was an extremely compelling goal.”
USDS in the news
- New boss for government's tech "SWAT team"
- This little-known program has played a central role in the U.S. government's coronavirus response
- Matt Cutts on solving big problems with lean solutions at the U.S. Digital Service
- How tech workers in the government could make everyone’s life easier: ‘Get rid of the paper’
- How a Star Wars Crab Became a Federal Agency’s Twitter Avatar
- This simple technological fix helped veterans get health benefits
- Uncle Sam wants you to join the United States Digital Service
- U.S. Digital Service, Obama’s White House ‘startup,’ finding its way under Trump
- Tech-starved government seeks industry’s best, brightest
We are a community
When you join USDS you become part of a vibrant, supportive group of humans. Check out our social media channels to see more USDS moments.