We’re solving big problems
Millions of people use federal government services every day. Veterans apply for health care. Immigrants apply for naturalization. Too often, outdated tools and complex systems make these interactions cumbersome and frustrating.
To improve these services, USDS hires mission-driven professionals into term-limited ‘tours of civic service.’ By working alongside civil servants, they help untangle complex challenges.
Delivering a better government experience
Our small, highly empowered teams use their expertise to develop human-centered solutions to the federal government’s most pressing technical challenges. Explore a few of our projects.
With the American public eager for COVID-19 vaccinations, The White House partnered with the U.S. Digital Service, the Centers for Disease Control & Prevention, the Department of Health & Human Services, and Boston Children’s Hospital to launch a fleet of tools connecting people to life-saving vaccines.
Working alongside The Department of Treasury and the White House, we built ChildTaxCredit.gov to educate families about the expanded Earned Income Credit and Child Tax Credit. The USDS team relied on in-depth research to create a site that is accessible, easy-to-read, and provides resources to find free tax services.
We helped develop a process that allows HR to leverage subject matter experts to evaluate candidates for specialized roles. The result restores fair and open access for all applicants, shortens the hiring timeline, and ensures applicants are truly qualified.
Eight million lines of COBOL and 2.5 million lines of assembly running on 15 mainframes. 4.5 percent of the entire American economy is fueled by Medicare payments and 53 million people depend on it for their healthcare.
A customized, plain language tool gives Veterans step-by-step guidance for submitting a strong application to upgrade their discharge status.
Leveraging CMS APIs, providers can view of their patients’ full healthcare history without patient intervention. Providers save valuable time that they can better spend talking to patients and preventing conflicts or gaps in care.
Each month, over 10 million people attempt to access the digital tools and content at the Department of Veterans Affairs (VA) and have historically struggled to find what they’re looking for. Digital modernization efforts needed to focus on improving the user experience.
By the people, for the people
Every person, from all walks of life, interacts with their government. We hire people from a range of cultural, geographical, and ethnic backgrounds to improve the services that millions rely on. Meet a few staff members who are passionate about applying their work and lived experiences to public service.
“These solutions will improve the lives millions of citizens, which is the most amazing reward you can feel ever in your career.”
“If you are thinking about totally disrupting your comfortable lifestyle and moving to Washington, D.C., for a family adventure like we did...”
“I have never met such a passionate group of individuals who show up for one another to provide help on projects and emotionally support each other during difficult times.”
“The actual project work is important, but where I see the biggest potential is in the culture change and new ways of working that we can bring to agencies.”
“I’ve been involved with so many things I am proud of, but probably the most meaningful contribution is making the civil service stronger.”
“I was interested in USDS for personal reasons: the projects are high-impact, and working at USDS was a chance to grow professionally. But in the end it was the chance to make a difference in people's lives that sold me on the job.”
“Making responsible decisions about complex issues requires representation at the table where the decisions are being made.”
USDS in the news
- Great Resignation boosts White House's tech talent hunt
- Biden promised to digitize the government. Getting it done won't be easy.
- New boss for government's tech "SWAT team"
- This little-known program has played a central role in the U.S. government's coronavirus response
- How tech workers in the government could make everyone’s life easier: ‘Get rid of the paper’
- How a Star Wars Crab Became a Federal Agency’s Twitter Avatar
- This simple technological fix helped veterans get health benefits
- Uncle Sam wants you to join the United States Digital Service
- Tech-starved government seeks industry’s best, brightest
We are a community
When you join USDS you become part of a vibrant, supportive group of humans. Check out our social media channels to see more USDS moments.